terms-conditions

These Terms and Conditions govern your use of our website and services provided by Qala Nova. By accessing or using our website, services, or purchasing our products, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, please do not use our services.

1. Acceptance of Terms

By using our website or services, you confirm that you are at least 18 years of age or the age of majority in your jurisdiction. If you are using our services on behalf of an organization or another person, you represent that you have the authority to bind them to these Terms.

2. Modifications

Qala Nova reserves the right to update or modify these Terms at any time without prior notice. Any changes will be effective immediately upon posting on our website. It is your responsibility to review these Terms periodically. Continued use of our services after changes are posted constitutes your acceptance of the revised Terms.

3. Services

Qala Nova provides [briefly describe what your company offers, e.g., high-quality manufacturing services, digital solutions, etc.]. We reserve the right to modify or discontinue any aspect of our services at any time without notice or liability.

4. User Responsibilities

By using our services, you agree to:

  • Provide accurate and complete information during registration or communication.

  • Maintain the confidentiality of your account credentials.

  • Not engage in any illegal or unauthorized use of our services.

  • Comply with all applicable laws and regulations.

  • Not attempt to interfere with or disrupt our systems or networks.

5. Intellectual Property

All content provided by Qala Nova, including but not limited to text, graphics, logos, images, software, and website design, is the intellectual property of Qala Nova and protected by applicable copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works of any content from Qala Nova without our prior written consent.

6. Pricing and Payment

All prices for our products and services are listed in [currency] and are subject to change at any time without notice. We accept various forms of payment, including [list accepted methods, e.g., credit card, UPI, bank transfer, etc.]. Full payment must be received before products or services are delivered.

We reserve the right to cancel any order in the event of pricing errors or payment issues.

7. Refunds and Returns

We strive to ensure your satisfaction. Our refund and return policy is as follows:

  • [Specify your refund/return policy, e.g., customers may request a refund within 7 days of purchase, or returns must be initiated within 14 days of delivery.]

  • Refunds will be issued to the original payment method.

  • Certain services or products may be non-refundable. These will be clearly communicated at the time of purchase.

8. Shipping and Delivery (if applicable)

For physical products:

  • Shipping times and costs vary based on location and product type.

  • We aim to dispatch all orders within [insert time frame].

  • Delivery timelines are estimates and not guaranteed.

  • Qala Nova is not responsible for delays caused by third-party carriers or customs.

9. Warranties and Disclaimers

Qala Nova provides its services and products "as is" and "as available" without any warranties, express or implied. We do not guarantee that our services will be uninterrupted, error-free, or free of viruses.

To the fullest extent permitted by law, Qala Nova disclaims all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

10. Limitation of Liability

To the maximum extent permitted by law, Qala Nova shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of or inability to use our services, even if we have been advised of the possibility of such damages.

Our total liability for any claim arising out of or relating to these Terms shall not exceed the amount you paid us in the 12 months preceding the claim.

11. Indemnification

You agree to indemnify, defend, and hold harmless Qala Nova, its affiliates, directors, officers, employees, and agents from any and all claims, liabilities, damages, losses, and expenses (including reasonable attorney’s fees) arising out of or in any way connected with:

  • Your use of our services,

  • Your violation of these Terms,

  • Your violation of any rights of another party.

12. Privacy Policy

Your privacy is important to us. Our collection, use, and disclosure of personal data are governed by our [insert link to Privacy Policy]. By using our services, you consent to the terms of our Privacy Policy.

13. Termination

We may suspend or terminate your access to our services at any time, without prior notice, for any reason, including violation of these Terms. Upon termination, all provisions of these Terms that by their nature should survive will continue in full force and effect.

14. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of [Insert Country/State]. You agree to submit to the exclusive jurisdiction of the courts located in [Insert Location] to resolve any dispute arising out of or related to these Terms or your use of our services.

15. Force Majeure

Qala Nova shall not be held liable for any failure or delay in performance due to causes beyond our reasonable control, including but not limited to natural disasters, government actions, war, acts of terrorism, labor disputes, or power failures.

16. Third-Party Services

Our services may contain links to third-party websites or services. Qala Nova is not responsible for the content, policies, or practices of any third-party sites. Use of these services is at your own risk.

17. Feedback

Any feedback, suggestions, or ideas you provide to Qala Nova will be considered non-confidential and non-proprietary. We are free to use such feedback without compensation or obligation to you.

18. Entire Agreement

These Terms constitute the entire agreement between you and Qala Nova regarding the use of our services and supersede all prior agreements and understandings, whether oral or written.

19. Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, the remaining provisions will remain in full force and effect.

20. Contact Information

If you have any questions about these Terms, please contact us at:

Qala Nova
+971558228507 (UAE) or 
+919911170008 (India)
 nikita@qalanova.com