privacy_policy

At Qala Nova, we value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, engage with our services, or interact with our business in any way. Please read this policy carefully to understand our practices regarding your information and how we will treat it.

1. Introduction

This Privacy Policy applies to all users of the services provided by Qala Nova, including our website, products, and services (collectively, the “Services”). By accessing or using our Services, you agree to the collection and use of your personal data in accordance with this Privacy Policy. If you do not agree with the terms herein, please do not use our Services.

2. Information We Collect

We collect different types of personal and non-personal information, depending on how you interact with us:

A. Personal Information

Personal information may include but is not limited to:

  • Full name

  • Email address

  • Phone number

  • Mailing address

  • Billing information

  • Date of birth

  • National ID (if required for compliance purposes)

  • Business information (if you represent a company)

B. Non-Personal Information

We may collect non-personal data including:

  • Browser type and version

  • Device type

  • IP address

  • Operating system

  • Referring website addresses

  • Usage data (e.g., pages viewed, time spent on site)

3. How We Collect Information

We may collect your information in several ways:

  • Directly from you: When you fill out forms, sign up for services, or contact us.

  • Automatically: Through cookies and tracking technologies when you interact with our website.

  • From third parties: For example, if we partner with another company or use social login features.

4. Use of Your Information

We use your information to:

  • Provide and manage our Services

  • Improve user experience and performance

  • Respond to customer support requests

  • Process transactions and send billing information

  • Send marketing and promotional communications (with your consent)

  • Comply with legal obligations

  • Detect and prevent fraud

5. Sharing Your Information

We may share your personal information with:

  • Service Providers: Third-party vendors that support our business operations.

  • Business Partners: With your consent, we may share data with partners offering related services.

  • Government Authorities: When required by law or to protect our rights.

  • Successors: If Qala Nova is involved in a merger, acquisition, or asset sale.

We do not sell your personal information to third parties for monetary gain.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. These may include:

  • Essential Cookies: Required for the website to function.

  • Performance Cookies: Help us understand how visitors interact with the site.

  • Functional Cookies: Remember your preferences.

  • Targeting Cookies: Deliver personalized content and advertisements.

You can manage cookie preferences through your browser settings.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by applicable laws. After this period, your data will be deleted or anonymized.

8. Data Security

We employ physical, administrative, and technical security measures to protect your data:

  • SSL encryption on all data transfers

  • Secure servers and firewalls

  • Regular audits and vulnerability assessments

  • Access control to sensitive information

While we strive to use commercially acceptable means to protect your data, no system is 100% secure.

9. Your Data Protection Rights

Depending on your jurisdiction, you may have the following rights:

  • Right to access: Request a copy of your personal data.

  • Right to rectification: Request correction of inaccurate data.

  • Right to erasure: Request deletion of your personal data.

  • Right to restrict processing: Ask us to limit the processing of your data.

  • Right to data portability: Receive your data in a machine-readable format.

  • Right to object: Object to the processing of your data for certain purposes.

  • Right to withdraw consent: Where consent is the basis of data collection, you can withdraw it at any time.

To exercise any of these rights, contact us using the information provided below.

10. Third-Party Websites and Services

Our Services may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to read their privacy policies before providing any personal information.

11. Children’s Privacy

Our Services are not intended for individuals under the age of 13 (or the age of majority in your jurisdiction). We do not knowingly collect personal information from children. If we learn we have collected personal data from a child, we will delete it immediately.

12. International Data Transfers

If you are accessing our Services from outside [Insert Company Base Country], your data may be transferred to and processed in countries that may not have the same data protection laws as your own. However, we ensure appropriate safeguards are in place.

13. Legal Basis for Processing

We process personal data under the following legal bases:

  • Consent: You have given us permission.

  • Contractual necessity: Data is required to fulfill our agreement with you.

  • Legal obligation: To comply with laws and regulations.

  • Legitimate interests: To improve our services or communicate with customers (in a way that respects your privacy).

14. Marketing Communications

With your consent, we may send you newsletters, promotions, and updates. You can opt out at any time by:

  • Clicking the “unsubscribe” link in emails

  • Adjusting your account settings

  • Contacting us directly

Please note that transactional emails related to your account or purchases are not subject to opt-out.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in laws, technology, or business practices. When we make changes, we will:

  • Update the “Effective Date” at the top of this policy

  • Notify users via email or on our website if the changes are significant

We encourage you to review this Privacy Policy periodically to stay informed.

16. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Qala Nova


Email Id- nikita@qalanova.com

+971558228507 (UAE) 

+919911170008 (India)

17. Jurisdiction-Specific Rights

Depending on where you reside, additional privacy rights may apply:

A. European Union (GDPR)

If you are located in the European Union, the General Data Protection Regulation (GDPR) provides you with specific rights regarding your personal data. We comply with all GDPR obligations and offer the necessary mechanisms to ensure your rights are honored.

B. California (CCPA/CPRA)

California residents have the right to:

  • Know what personal data we collect

  • Request deletion of their data

  • Opt out of the sale of their personal data

  • Non-discrimination for exercising rights

C. Other Regions

We strive to comply with all applicable laws, including but not limited to:

  • PIPEDA (Canada)

  • LGPD (Brazil)

  • PDPA (Singapore, Thailand, Malaysia)

18. Data Breach Notification

In the event of a data breach, we will notify affected individuals and relevant authorities in accordance with applicable data protection laws. We will take all reasonable measures to minimize damage and prevent future incidents.

19. Third-Party Processors and Subprocessors

We may use third-party companies to assist with services such as cloud storage, analytics, marketing automation, and customer support. We ensure these subprocessors are compliant with privacy and security standards consistent with this policy.

20. Consent and Acceptance

By using our Services, you consent to the practices described in this Privacy Policy. If you do not agree, please do not access or use any of our offerings.

Thank you for trusting Qala Nova. We are committed to safeguarding your privacy every step of the way.